Dear Norman whatever (I’ve never really known your surname - just Norman)

I really must thank you for the wonderful way way you responded to a quiet unnecessary call-out.
I was sure it was a fuse as the lights in the house were all on. I’d even made a special trip to the village to buy some fuse-wire**, confident that my lady-friend would be able to mend it. (I’m hopeless at any DIY)

But your prompt response to my SOS was really heart-warming, and I shall always be grateful.
You see, we’re only using that floor-warmer* recently. I’d forgotten we had it and Beatrix (of course) had found it.

Anyway, thank you again. I promise I’ll know if it happens again.

Yours, that lunatic in the woods.

**I should point out that the customer had circuit breakers fitted some 5 years ago.
* Also known as a fan heater

Now, where is that note from the man who thinks I rip everyone off - bear with me, I’ll be back!
Got it:
Please Note - Orginal (invoice) sent to trading standards with regard to not agreeing charges prior to invoice. Overcharging compared with previous invoice (also sent to trading standards) and being arrogant and rude to my wife.
In light of your exemplary customer service I am sure your business success will reflect your attitude.

On the other hand:
Dear Mr Cutting,
Very many thanks for your very prompt attention and assistance with this work. Much appreciated.

Or even:
Dear Mr Cutting,
Many thanks for coming to the rescue of our perplexed plumber!


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